Conditions of Sale
Kiley’s Karpets is a trading style of Kiley’s Contract Flooring Ltd (Company No. 05412240), hereafter referred to as “the Company”.
Terms & Conditions
Nothing in these Terms and Conditions affects your statutory rights.
Unless otherwise stated, quotations are valid for 30 days from the date of issue.
No work will be carried out other than that specified in the written quotation. All work is subject to the Conditions of Sale set out below.
This agreement constitutes the entire contract between the Company and the Customer and supersedes any prior discussions or representations. No variation shall be effective unless agreed in writing by both parties.
Any amendments requested after materials have been ordered or work has commenced may result in additional charges.
Payment Terms
Supply & Fit Contracts: 50% deposit payable on order; remaining balance due immediately upon completion.
Supply Only: 100% payable at the time of order.
Customer‑Supplied Measurements: 100% payable at the time of order.
The Company reserves the right to:
- Withhold delivery or installation until payment is received.
- Charge interest at 4% above the Bank of England base rate on overdue balances (accrued daily).
- Recover all reasonable costs incurred in collecting overdue payments.
Access
The Customer must provide safe and reasonable access to the property at agreed times.
Failure to provide access may result in:
- Aborted visit charges
- Storage fees
- Redelivery or rescheduling costs
Room Preparation
Unless specified in the quotation, the Customer must ensure that:
- All rooms are clear of furniture and personal items
- All existing floor coverings have been removed and disposed of
Where the Company agrees to move furniture the Company and its installers will take reasonable care, however;
- This is done entirely at the Customer’s risk.
- No liability is accepted for damage to furniture that is not structurally sound, improperly assembled, or unsuitable for moving.
Damage & Liability
The Company and its installers will take reasonable care during installation. However, no liability is accepted for:
- Minor damage to décor, including scuffs, scratches, chips, or cracks
- Damage caused by subfloor condition, fixings, or previous flooring installations
- Movement‑related stress to walls, skirting boards, or fixtures
These risks are inherent to flooring installation.
Subfloor & Site Conditions
The condition of the subfloor cannot always be fully assessed prior to the removal of existing floor coverings.
Existing flooring may conceal defects including, but not limited to:
- Uneven or damaged subfloors
- Moisture issues
- Structural weaknesses or movement
If such issues are discovered during or after uplift, additional preparation or remedial work by others may be required to achieve a suitable surface for installation.
Any such work will be chargeable and may result in delays.
The Company reserves the right to pause work until any additional works and associated costs have been agreed with the Customer.
Hidden Pipes & Wires
The Customer must clearly identify the presence and location of any pipes or electrical wiring within 20mm of the surface.
The Company accepts no liability for damage where this information has not been provided.
Defects & Aftercare
Any defects must be reported within a reasonable timeframe.
Failure to report issues promptly may limit the Company’s ability to remedy them.
Reasonable access must be provided for inspection and any remedial work.
Installation Timeline & Storage
Installation must take place within 3 months of the order unless otherwise agreed.
Delays caused by the Customer may result in:
- Storage charges
- Additional handling fees
Cancellation
All cancellations must be made in writing.
The Customer is liable for all costs incurred up to the point of cancellation, including:
- Materials ordered or cut
- Labour scheduled
- Administrative and handling costs
Promotions
Offers, discounts, and incentives apply only within the stated promotional period and cannot be applied retrospectively.
Ownership & Risk
Ownership of goods remains with the Company until full payment is received.
Risk transfers to the Customer upon delivery.
Delivery
Delivery dates are estimates only and are not contractually binding.
The Company is not liable for delays caused by factors outside its control, including:
- Supplier issues
- Transport delays
- Weather conditions
Data Protection
Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018.
Data will only be used where necessary for:
- Contract fulfilment
- Legal compliance
- Debt recovery
Severability
If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force.
Third‑Party Rights
No third party shall have any rights under this contract.
Cut‑to‑Size Flooring
Carpet and sheet vinyl cut to size are non‑refundable and non‑cancellable once cutting has commenced, except in the case of manufacturing defects.
Boxed Flooring (In‑Store Only)
For fraud prevention and transaction security, orders for boxed flooring (including laminate, LVT, and engineered wood) are only accepted when the Customer is physically present in‑store.
Orders for these products cannot be placed by telephone, email, online platforms, messaging applications, or during home visits.
This policy is implemented to reduce the risk of fraudulent transactions and to verify customer identity at the point of sale.
The Customer is responsible for inspecting packaging and product condition at the point of sale or on delivery.
Surplus Materials
In supply‑and‑fit contracts, additional material may be required for installation.
Any surplus materials remain the property of the Customer and are non‑returnable and non‑refundable.
By placing an order, the Customer confirms they have read and accepted these Terms and Conditions.
