T&Cs
Kiley's Carpets

Terms and General advice


Terms: Strictly 50%deposit with order, balance payable to fitter on satisfactory completion of works.

Please note: Unless by prior arrangement the room must be clear of furniture and the old floor covering uplifted before the fitter arrives. Please inform fitters if pipes or wires are hidden within 20mm of the surface of any solid or timber floor. If any subsequent damage occurs we will not be held responsible.

Times: Whilst we try to be as accurate as possible fitting times given are a guide only. please note: One very rare occasions it may be necessary to postpone fitting dates due to delivery problems from our suppliers, or staff sickness, we will always give as much notice as possible.

To help you care for it here are some useful tips on cleaning and maintenance.

Caring for your new carpet: Man-made fibre carpets and wool twist pile carpets should be vacuumed regularly as soon as they are laid, preferably two or three times per week. The key to good carpet maintenance is to avoid dirt particles working their way in to the pile where they will act abrasively on the fibres and discolour the carpet. Loop-pile carpets should be vacuumed using a suction head only, on cut pile carpets an upright vacuum with beater brush is preferable.

Cleaning: Follow these general rules for dealing with spillage.

spillage are more easily removed immediately Act promptly, blot off liquid stains with a dry white kitchen rolls, or a clean dry white cloth, semi-solid substance should be removed first with a plastic spatula.
To clean off any remaining stain use a clean dampened cloth to dab and blot the stain, again blot the remaining liquid with a dry kitchen roll.
Do not rub the pile or oversoak the stain.
Always work from the outside of the stain inwards to avoid the stain spreading.
If you do need to use a detergent or solvent, try it on an offcut in case it bleaches or stains the carpet.
For persistent or unusual stain contact a professional carpet cleaner.  Stain free warranties are available with most carpets. For details please contact our showroom to find out which warranty may apply.

Further guidance
Shedding - All carpets using a spun yam will shed excess fibre when firs installed. This is to be expected and does not mean that there is a defect. The short fibre given off represent a very small fraction of the pile. Shading - Cut pile carpets after use can develop light and dark patches, known as shading. This is as a result of the pile surface laying in varying directions, and the light refraction on the surface of the pile creating a shaded appearance. Shading is not detrimental to the wear of the carpet. Fading - Most textile will fade very gradually over time due to the natural light. To reduce fading in rooms with strong exposure to the sun, judicious use of blends or curtains is recommended. Abrasion - Concentrated wear from rubber soled shoes, heels, pet claws etc. can be abrasive to flooring (i.e. in front of arm chairs), move furniture occasionally to help avoid pile distortion. Pilling- (Small balls of fibre collecting on the pile surface). This can sometimes occur on loop pile or wool blend carpets. Carefully remove these pills with scissors- the durability will not be affected. Indentations - The feet of furniture will create indentations on any carpet. To help reduce marking, regularly move the position of furniture and other heavy objects where possible. To help lift the pile back, use a coin to gently tease the pile upright. Flattening - All cut pile fabrics of any fibre type will flatten to some extent in traffic lanes although regular vacuuming will help to allay this. This flattening is a normal reaction to localised traffic and is not detrimental to the wear of the carpet. 
UV - Can cause some man made fibres to degrade or blacken. Use of blinds,curtains or preferably UV filtering film to windows will prevent this. 
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